The team behind your team.

Jim and Lindsey Reynolds. Two senior operators who build alongside your team on people, process, compliance and org design — at your table, on your systems, with the people who'll own it after.

25to300,000

Employees

We've worked inside growing teams and global enterprises — so we know what changes with scale, what doesn't, and where organizations tend to get stuck.

30+ years of combined experience across healthcare, manufacturing, financial services, insurance, telecom, technology and advertising.

01 · Why us

Zero lanes. Two brains. Surprisingly coordinated.

We don't take the problem away and return with an answer. We work alongside your team—leading where needed, building together and creating something your people can carry forward.

Zero lanes

We don't divide strategy from execution—or leadership from the work. Both of us stay close to the whole problem and accountable for the outcome.

In the room. In the work.

You work directly with the people doing the thinking and the work. We stay close to the problem, the decisions and your team from start to finish.

We build it with you

Your team helps build it so your team can own it. We like making ourselves unnecessary — that's the point.

02 · What we do

From people to process.
From plan to progress.

People / HR

Hiring, performance, the hard conversations, and the paperwork underneath all of it. We build or fix the HR infrastructure your company has outgrown — policies, handbooks, job architecture, performance cycles, and the compliance layer that protects you.

Process & operations

Find where the work stalls. Fix it with something your team keeps doing after we go. We map how work actually moves through your organization — not how it's supposed to — and redesign the parts that slow everything else down.

Org design

Who reports to whom and why. Structure that matches the work instead of the history. We help leadership teams realign reporting lines, clarify decision rights, and build an org chart that reflects where the company is going.

Program & change delivery

Large transformations actually landed — the plan, the governance cadence, and the adoption work that decides whether any of it sticks. Project tracking, stakeholder communication, readiness assessments, and the hands-on follow-through that makes new ways of working land.

Interim leadership

Sit in the seat while you hire for it, and hand over a function in better shape. When a key role is vacant or in transition, we step in — managing the function, stabilizing the team, and building the playbook your next hire inherits.

M&A / integration

Two companies, one set of people and systems. The part that decides whether the deal works. Org structure, culture assessment, HR harmonization, and the communication plan that keeps both teams from losing their minds.

Systems & tooling

Choose it, implement it, get it adopted. Software only helps once people use it. We help you select, configure and roll out the systems your company needs — and we stay through adoption, because go-live is not the finish line.

03 · Who we are

We're married. You get the debate, then one answer.

Lindsey Reynolds

Partner

Lindsey works where people and business operations collide — especially when a company is growing, changing or building something for the first time. She's the person who notices all the things a business is going to need six months from now, then starts building them today.

—15+ years across people, business operations, creative operations and executive leadership roles in startups, technology and agency environments
—Built and scaled operational infrastructure spanning People, Finance, Legal, Recruiting, Compliance, Resourcing and executive operations
—Experience includes organizational transformation, global expansion, new-market entry, restructuring and 0-to-1 business building
—Trusted partner to founders, CEOs and leadership teams navigating growth, contraction and high-stakes change

Jim Reynolds

Partner

Jim works closest to the machinery — the people, process, systems and decisions that make an organization actually run. He brings structure to messy problems, connects the right people, and turns ambiguity into a plan teams can move on.

—20+ years leading complex programs, client engagements and cross-functional teams across Big 4 consulting (EY) and agency environments
—Experience spanning program and delivery leadership, client services, operating models, DesignOps and organizational effectiveness
—Industries include healthcare, financial services, telecommunications, consumer products and manufacturing
—Deep experience across digital product, creative and design operations — from workflow systems to team structure

04 · Who we've worked with

Call one of us.
You'll get both of us.
Or one of our
furry assistants.

Lindsey will happily talk music and Jim will happily talk sports. But what we really want to hear is what you're trying to solve, so we can start ideating on it together.